Support & Contact
Need help with AdPlay.ai? Our support team is here to assist you with any questions, technical issues, or feedback you might have.
Contact Support
Email Support
Primary Contact: [email protected]
Our support team typically responds within 24 hours.
What to Include in Your Support Request
To help us assist you quickly, please include:
- Detailed Description of the issue or question
- Steps to Reproduce (for technical issues)
- Screenshots or Screen Recordings when relevant
- Browser/Device Information (if experiencing technical problems)
Common Support Topics
Account & Billing
- Plan upgrades or downgrades
- Billing questions and invoice requests
- Account access issues
- Team member management
Technical Support
- Login or authentication problems
- AI credit usage questions
- Export and download issues
- Platform integration support
Feature Requests
- Suggestions for new features
- Template requests
- Integration requests
- Workflow improvements
Self-Service Resources
Before contacting support, you might find your answer in our documentation:
Getting Started
- Getting Started Guide - Basic introduction to AdPlay.ai
- Ad Creation Workflow - Complete step-by-step process
Account Management
- Pricing & Plans - Plan details and pricing information
Technical Help
- Check our platform status for any ongoing issues
- Review your browser's JavaScript console for error messages
- Try clearing your browser cache and cookies
Feature Requests & Feedback
We're always improving AdPlay.ai based on user feedback. Send us your ideas at [email protected] with the subject line "Feature Request" or "Feedback".
What We Love to Hear About
- New template ideas - Industries or styles you'd like to see
- Integration requests - Platforms you'd like us to support
- Workflow improvements - Ways to make your ad creation process smoother
- AI enhancements - Features that would make our AI tools more powerful
Business Hours
Our support team is available:
- Monday - Friday: 9:00 AM - 6:00 PM PST
- Weekend Support: Limited availability
While we strive to respond quickly, response times may be longer during weekends and holidays.
Urgent Issues
For critical issues affecting your business operations:
- Mark your email with "URGENT" in the subject line
- Describe the business impact
- Include any relevant error messages
We'll prioritize urgent requests and respond as quickly as possible.
Ready to get help? Contact Support and we'll get you back to creating amazing ads in no time!